Delete Your Account
Last updated: August 13, 2026
You can delete your CTix account at any time, from inside the app or by emailing us. Deleting your account is permanent and cannot be undone.
Delete from the app
1. Open the CTix app and go to Profile.
2. Scroll down and tap Delete Account.
3. Confirm. Your account is deleted straight away and you are signed out on every device.
Request deletion by email
If you no longer have the app installed, or you cannot sign in, email support@cinemagicart.com from the email address on your account and ask us to delete it. We will confirm that the account is yours and complete the deletion within 30 days.
What is removed
Your name, email address and phone number.
Your password and your ability to sign in — the account is disabled immediately.
Any connected Apple, Google or Facebook sign-in, which is unlinked from the account.
Every signed-in session on every phone or tablet, which is revoked at once.
Anything you posted, such as a review or a comment, stays on the site but is no longer attributed to you — it is shown as a deleted user.
What we keep, and why
Canadian tax and business law requires us to keep records of completed sales. We therefore keep the order record for each purchase you made — the date, the amount, the tax collected and which event it was for — for seven years. These records sit in our accounting system and are no longer connected to a usable account or to your contact details.
If there is an open dispute, chargeback or legal claim involving your account, we keep only what is needed to deal with it, and only for as long as it is needed.
Tickets and passes
Deleting your account does not automatically refund tickets you have already bought. If you want a refund, ask us before you delete the account — once the account is gone we can no longer look it up by your name or email. Our normal refund terms still apply.
Payment information
We never store your full card number. Card payments are handled by our payment processor, Stripe. To ask about data held by Stripe, contact Stripe directly.
Questions
Email support@cinemagicart.com and we will help.
Last updated: August 13, 2026
You can delete your CTix account at any time, from inside the app or by emailing us. Deleting your account is permanent and cannot be undone.
Delete from the app
1. Open the CTix app and go to Profile.
2. Scroll down and tap Delete Account.
3. Confirm. Your account is deleted straight away and you are signed out on every device.
Request deletion by email
If you no longer have the app installed, or you cannot sign in, email support@cinemagicart.com from the email address on your account and ask us to delete it. We will confirm that the account is yours and complete the deletion within 30 days.
What is removed
Your name, email address and phone number.
Your password and your ability to sign in — the account is disabled immediately.
Any connected Apple, Google or Facebook sign-in, which is unlinked from the account.
Every signed-in session on every phone or tablet, which is revoked at once.
Anything you posted, such as a review or a comment, stays on the site but is no longer attributed to you — it is shown as a deleted user.
What we keep, and why
Canadian tax and business law requires us to keep records of completed sales. We therefore keep the order record for each purchase you made — the date, the amount, the tax collected and which event it was for — for seven years. These records sit in our accounting system and are no longer connected to a usable account or to your contact details.
If there is an open dispute, chargeback or legal claim involving your account, we keep only what is needed to deal with it, and only for as long as it is needed.
Tickets and passes
Deleting your account does not automatically refund tickets you have already bought. If you want a refund, ask us before you delete the account — once the account is gone we can no longer look it up by your name or email. Our normal refund terms still apply.
Payment information
We never store your full card number. Card payments are handled by our payment processor, Stripe. To ask about data held by Stripe, contact Stripe directly.
Questions
Email support@cinemagicart.com and we will help.